Company registration address:

Marian Wronka

Hradišťská 67

735 62 Český Těšín

Czech Republic

Company ID: 63019761

DIČ: CZ7503315116

Company address:

Marian Wronka

Vratimovská 624/11

718 00 Ostrava-Kunčičky

Czech Republic

mobile: +420 603 841 784

e-mail: hifistyl@email.cz

E-shop opening hours: NON-STOP
Opening hours of the listening room and shop in Ostrava: Monday - Friday: 9:00 - 17:00. Break 11:00 - 12:00
Email inquiries: NON-STOP

Basic information
These terms and conditions apply to purchases in the online store www.zorloo.eu
Prices are presented including all taxes and fees, except for shipping costs, unless otherwise stated.
The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
All contractual relations are concluded in accordance with the law of the Czech Republic. If the contracting party is a consumer, the relations not regulated by the business conditions are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.).

Defective performance rights
The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of Act No. 89/2012 Coll., The Civil Code).
The seller responds to the consumer that the item has no defects upon receipt. In particular, the seller responds to the consumer that at the time the consumer takes over the thing, the thing has the characteristics agreed upon by the parties and, in the absence of an agreement, has the characteristics described by the seller or manufacturer or expected by the buyer. carried out by them, the thing is suitable for the purpose stated by the seller for its use or for which a thing of this kind is usually used. The item corresponds in quality or design to the contracted sample or model, if the quality or design was determined according to the contracted sample or model, the item is in the appropriate quantity, measure or weight and the item complies with the requirements of legal regulations.
If the item does not have the above characteristics, the consumer may also request the delivery of a new item without defects, unless this is disproportionate due to the nature of the defect, but if the defect concerns only a part of the item, the consumer may only request replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate due to the nature of the defect, in particular if the defect can be rectified without undue delay, the consumer shall have the right to have the defect rectified free of charge.
If the consumer does not withdraw from the contract or does not exercise the right to deliver a new item without defects, to replace its part or to repair the item, he may request a reasonable discount. The consumer is entitled to a reasonable discount even if the seller cannot deliver a new item to him without defects, replace its part or repair the item, as well as if the seller does not remedy the situation within a reasonable time or would arrange considerable difficulties for the consumer.
The right of defective performance does not belong to the buyer, if the buyer knew before taking over the thing that the thing has a defect, or if the buyer caused the defect himself.
The consumer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of purchase.
Protection of personal data
Information about customers is stored in accordance with applicable laws of the Czech Republic, in particular the Personal Data Protection Act No. 101/2000 Coll. as amended by later amendments and regulations. By concluding the contract, the buyer agrees to the processing and collection of his personal data in the seller's database after the successful fulfillment of the contract until his written expression of disagreement with this processing.
The buyer has the right to access their personal data, the right to correct them, including other legal rights to this data. Personal data can be removed from the database based on a written request from the customer. Personal data of customers are fully protected against abuse. The supplier does not pass on personal customer data to any other person. An exception is external carriers to which customers' personal data are transferred to the minimum extent necessary for the delivery of goods. Individual contracts are archived by the operator after their conclusion, in electronic form and are accessible only to the store operator.

The Consumer's right to withdraw from the contract
The buyer may withdraw from the purchase contract or return the goods without giving a reason within 14 days of receiving the goods. The decisive day of claiming the money back guarantee within the 14-day period is the date of delivery to the seller. The seller is then obliged to return to the buyer the financial amount that the buyer paid for the goods, as opposed to signing a credit note issued by the seller and sent to the buyer by email. He will send it to the seller after signing. Only the amount for the goods is returned, not for postage, transport, packaging, etc. The way in which the money is to be returned is determined by the buyer (by bank transfer, postal order, personal collection, etc.). Of course, the buyer also has the right to request an exchange of goods for another within the 14-day period, if the size, color, type of goods, etc. did not suit him.
We ask customers to contact us in writing by e-mail before returning the goods and agree on the most feasible way to apply for a money back guarantee (method of returning the goods - post office, carrier, in person; method of refund - transfer, voucher, etc.)
In order for the return of goods to be recognized within the 14-day period, the buyer must meet the following conditions for the return of goods:
The goods must be clean, completely intact, undamaged, well packed in the original undamaged packaging and capable of resale. I must also be complete, as the buyer took it from the seller. It is necessary to deliver with the goods all documents that the buyer received with the goods, especially the warranty card, manuals, instructions, tags, etc. Advertising material, business cards, etc. are not returned. If any of these principles are not followed, the goods will be returned, or only a proportion of the value of the goods will be returned - depending on how the violation of the goods will limit its further saleability.
The goods must be sent to the seller by regular parcel service, carrier, courier or handed over in person. Cash on delivery will not be accepted. The exact method of sending will be agreed in advance by both parties.
Return the goods exclusively as "insured", as the sender is in principle liable for their loss, damage or loss until receipt by the addressee. The goods must be sent within 3 working days of written withdrawal from the contract. In the event of non-compliance with any of the above conditions, withdrawal from the consumer contract cannot be accepted as a perfect legal act and the goods will be returned at the expense of the sender.
The goods can only be returned in the original undamaged packaging.
If the goods show signs of failure or damage during the inspection,
will be sent to an authorized service center for a functional check. This check is paid by the buyer, including shipping costs.
Cables made to measure or ordered directly from the manufacturer for a specific person, CD, SACD, Bluray and LP carriers, cannot be returned within 14 days.
Furthermore, it is not possible to return goods that are specially ordered for a specific person in a non-standard design or quantity within the 14-day period.

Transport
Not all delivery methods may be available for a specific order, eg if the goods are larger. We solve the price of transport individually according to the type and price of the ordered goods.
The seller is not responsible for the condition of goods delivered by an external carrier. If you have unpacked the new goods and found that they are damaged, even though the packaging was intact, inform the carrier who delivered the goods to you as soon as possible.

Price of goods and payment terms
The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:
1. Payment card * - only purchase via eshop
2. In cash at a store in Ostrava
Money transfers are made through the account of GoPay.
Sensitive input data that you enter into the internet banking system are protected by bank payment gateways and do not enter the environment of third parties. Payment processors only see the information about the transaction that the bank communicates to them with the sent transaction.
By concluding the purchase contract, the buyer gives the seller consent to the processing of his contact details until his written expression of disagreement with this processing. The contact details that the buyer provides when ordering are used exclusively for our needs and will not be provided to other entities with the exception of payment processors.
Along with the purchase price, the buyer is obliged to pay the seller the costs associated with packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of goods.
Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional written confirmation of the order by email and payment of a deposit in a pre-agreed amount based on the advance invoice.

PHE- recycling fee
All prices listed for products offered in our e-shop at www.hifistyl.cz, and to which the recycling fee applies, already include the recycling fee.
The sales document will indicate the amount of the recycling fee separately for each product to indicate how much will be used to dispose of the equipment.
Complaints procedure and warranty information
All Zorloo products are guaranteed for 24 months.
In the event of a malfunction or defect, first contact the seller by phone or email.
Then send the claimed goods to the address Vratimovská 624/11, 718 00 Ostrava-Kunčičky, Czech Republic.
Complaints cannot be made after 24 months from the date of receipt of the goods from the transport company and against the goods that were damaged by external influences.
The description of the defect can be sent to the email hifistyl@email.cz
The buyer will inform about the course of the complaint by email or telephone.
Final Provisions
The seller handles consumer complaints via the electronic address hifistyl@email.cz. The seller will send information on the settlement of the buyer's complaint to the buyer's e-mail address.
The seller is entitled to sell goods on the basis of a trade license.
These terms and conditions are valid as stated on the seller's website, on the day of concluding the purchase contract. After its confirmation, the consumer's order is archived as a concluded contract between the buyer and the seller for the purpose of its fulfillment and further records, and its status is accessible to the buyer. By purchasing, the customer agrees to the sending of commercial messages.
At the time of concluding the purchase contract, the buyer accepts all provisions of the terms and conditions as valid on the day of sending the order, including the price of the ordered goods stated in the confirmed order, unless demonstrably agreed otherwise in a particular case.